Image 1 of 1
Why This Training Matters:
Conflict is inevitable in organizations. But how we respond to it determines whether it becomes a source of dysfunction or a catalyst for growth. Too often, organizations lack the infrastructure to handle conflict well. People avoid necessary conversations, tensions escalate into crises, or discord becomes so costly it zaps time, resources, energy, productivity, and impact.
Conflict resilience isn't about eliminating conflict—it's about building the capacity to engage it with precision and possibility.
Organizations that do conflict well have embedded conflict consciousness into their culture and structure. They've created containers for people to engage before things get too big. They've normalized conflict as a generative everyday thing rather than a threat. They've built the skills and systems that allow everyone to participate in unlocking the transformative possibilities in conflict without needing to mobilize formal structures every time tension arises.
This training teaches you how to become a conflict-resilient organization—one that can swiftly, directly, justly, and precisely handle conflicts in ways that support functionality, find the generative core, and return to productive work.
What You’ll Learn
Section 1: What Are Conflict Engagement & Conflict Resilience?
This section establishes what conflict actually is and introduces the foundational concepts you'll use throughout the training. You'll learn the difference between conflict engagement and conflict resilience, and why organizations need both. We'll explore your personal relationship to conflict—your threat responses and conflict orientation—and introduce a framework for understanding why conflict feels so costly and how to find what's generative within it. You'll walk away with a tool for mapping conflict dynamics and a new lens for seeing conflict as layered rather than monolithic.
Section 2: Building The Infrastructure For Conflict Readiness
Handling conflict well isn't just about skills—it's about structure. This section shows you how to embed conflict consciousness into your organization's culture and systems so people know when to engage, how to engage, and where to go for support. We'll cover the key organizational touchpoints where conflict readiness can be built (from hiring to meetings to formal policies). You'll leave with practical strategies for creating an environment where conflict doesn't require full-on crisis management.
Section 3: Engaging Acute Conflict
When conflict arises, how do you actually address it? This section provides concrete practices for initiating and navigating conflict conversations before reaching full-on crisis. You'll learn how to create the right container for engagement, recognize when you need support, and use the tools from earlier sections to move through conflict with nuance & precision.
Section 4: Honoring Boundaries
Not all conflict can or should be resolved informally. This section addresses what happens when a boundary has been breached and more serious intervention is needed. You'll learn how to understand when informal engagement isn't enough and explore what repair, accountability, and separation look like in practice. We'll discuss how to establish clear boundaries beforehand so everyone knows when and how to escalate.